Contact Us

Due to high volume of orders and interactions, it may take longer for you to respond.  We are working diligently during this critical time and we appreciate your patience.

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Questions, concerns...? We want to help.  Send us a message below

FAQs

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Check our FAQs for a quick answer

Office

Jalan Kenanga, Kampung Sungai Kayu Ara, 47400 Petaling Jaya, Selangor

Email us

enquiry@kemsite.com

Call us

Phone: 601126352829
8:30AM - 5:30PM (GMT+8)

Frequently asked questions

Have questions? We’re here to help

How long does it take to complete an order?

Custom orders take 3 to 5 days to process, depending on the item purchased. We do provide express processing with next-day delivery for an additional fee.

Can I inspect the goods before purchasing them?

 Yes, you can check the quality of the goods at our store before purchasing. Your store pickup order will be ready after 24 hours after payment is made.

What should I do if there is a problem with my order?

We sincerely apologize if the merchandise you received differed from what you ordered. Please contact our customer service to arrange for the item to be returned for a replacement.

How long does shipping usually take?

Shipping takes between 2 and 3 business days for standard delivery. We do offer next-day delivery if your need is urgent with an additional fee.

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