Contact Us (New)

Contact Us

Due to high volume of orders and interactions, it may take longer for you to respond.  We are working diligently during this critical time and we appreciate your patience.

We're happy to help!

Questions, concerns...? We want to help.  Send us a message below

FAQs

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Check our FAQs for a quick answer

HQ

Kayu Ara, G-7, Wisma KLH, NO:968, Jalan Kenanga, Kampung Sungai Kayu Ara, 47400 Petaling Jaya, Selangor

Email us

equiry@kemsite.com

Call us

Phone: 011 5456 0688
8:00AM - 5:00PM (GMT+8)

Frequently asked questions

Have any questions? We’re here to help

FAQ Section
How long does it take to complete an order?

Custom orders take 3 to 5 days to process, depending on the item purchased. We do provide express processing with next-day delivery for an additional fee.

Can I inspect the goods before purchasing them?

Yes, you can come to the store and have a look at the goods before purchasing.

What should I do if there is a problem with my order?

We sincerely apologize if the merchandise you received differed from what you ordered. Please contact our customer service (01154560688) to arrange for the item to be returned for a replacement.

How long does shipping usually take?

Shipping takes between 2 and 3 business days for standard delivery. We do offer instant delivery if it is urgent with an additional charge.